Terms

Terms & Conditions | OUStore.pk

1. Introduction

Welcome to OUStore.pk! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchase. If you do not agree with any part of these terms, you must not use this website.

2. Definitions

“We,” “us,” or “our” refer to OUStore.pk, the owner and operator of this website.
“You,” “your,” or “customer” refer to any individual visiting or making a purchase on our website.
“Products” refer to all items available for sale through OUStore.pk, including fashion, accessories, beauty, and home essentials.

3. Eligibility

By using this website, you confirm that you are at least 16 years of age or are using the site under the supervision of a parent or guardian. If you do not meet this requirement, you are not permitted to make purchases from OUStore.pk.

4. Ordering and Payment

  • You agree to provide accurate, complete, and up-to-date information during checkout.
  • OUStore.pk reserves the right to cancel or refuse any order at any time due to stock unavailability, pricing errors, or suspected fraudulent activity.
  • All payments must be made using the methods listed on our website, such as Cash on Delivery (COD), bank transfer, or online payment gateways.
  • In case of failed or incomplete transactions, OUStore.pk holds no responsibility until payment confirmation is received.

5. Shipping and Delivery

  • We strive to process and dispatch all orders within 1–3 business days.
  • Delivery timelines may vary based on your location, courier delays, or public holidays.
  • Once your order is handed over to the courier, OUStore.pk is not liable for delays, loss, or damage during transit.
  • Please inspect your parcel upon delivery and report any issues within 24 hours to our support team.

6. Returns, Replacements & Refunds

  • We offer a 7-day return or replacement policy on eligible products.
  • Items must be unused, undamaged, and in their original packaging with all tags attached.
  • Shipping and handling costs are non-refundable.
  • To start a return, contact us at oustore.pk@gmail.com or through our Contact Us page.
  • Refunds (if approved) will be processed within 5–10 working days after product inspection.

7. Product Disclaimer

All product descriptions and images are provided for informational purposes. While we try to display colors and details accurately, actual products may vary slightly due to screen differences or manufacturer updates. OUStore.pk makes no guarantee regarding specific outcomes from using any product. We reserve the right to update or change product information without prior notice.

8. Intellectual Property

All content, graphics, product images, trademarks, and designs displayed on OUStore.pk are the exclusive property of OUStore.pk. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

9. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

10. Limitation of Liability

OUStore.pk shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

11. Modifications

OUStore.pk reserves the right to modify, update, or replace these Terms & Conditions at any time. Updates will be effective immediately upon posting. Please check this page regularly to stay informed.

12. Contact Us

If you have any questions, feedback, or concerns about these Terms & Conditions, please reach out to us via: